Support

Everything below is a way to reach a human. Pick whichever one matches what you need and we will come back to you by email.

Any question at all

Use the “?” button in the bottom-right corner of this page. It opens a short form — what it is about, where to reply, and what is going on — and it goes straight to us. It is on every page of the site except the checkout, the login page and the claim page, which are deliberately kept to a single decision.

Dedicated support email addresses and phone lines are still being set up. We are mid-relaunch and we would rather say that plainly than publish an address nobody is watching yet. The form is monitored today.

You bought something before 2017

Start at the claim page with the email address you used back then. Everything you paid for in the original company is still yours, there is nothing to pay to get it back, and a best guess at the old address is enough to start — we verify from there.

You cannot get into your account

Try the login page and the “Forgot password?” link on it first. If the address on the account is one you no longer control, the claim page is the right route — that is exactly the case it was built for.

Billing, a subscription, or a refund

Our refund policy is 30 days, and cancelling a subscription does not require a conversation with anyone. If you want it handled for you, open the “?” form and choose Billing or a subscription.

Something on the site is broken

Open the “?” form, choose Something’s broken, and tell us what you were doing when it broke. The page address helps.

About the company itself

Who runs Empower Network, what it makes and what happened to the first version of it are all on the company page. The long version of 2011 to 2017 is here.