How to Whitelist an Email Address
Restored from the Empower Network archive (2011–2017), lightly edited to meet our current advertising standards. Views are the original author’s.
How You Can Whitelist an Email Address
Below is information on how to whitelist an email address with AOL, Yahoo, Gmail, Hotmail, Outlook, Apple Mail, ThunderBird and Postini. Even if your ISP or email program is not listed here, with these instructions you should be able to figure out how to whitelist an email address at any ISP or with any email program.
Note: If you find email in your spam or junk folder that you’d rather have land in your inbox, please take that opportunity to tell your mail program that it is not spam by hitting the “not spam”, “not junk” or similar button, as that will train your program to whitelist it.
How to Whitelist An Email Address on AOL
To add the email address you want whitelisted to your AOL address book:
1. Open the email and then click the ‘This Is Not Spam’ button
2. Click the Mail menu and select Address Book
3. Wait for the Address Book window to pop up, then click the ‘Add’ button
4. Wait for the Address Card for New Contact window to load
5. Paste the email address you want whitelisted into the ‘Other E-Mail’ field
6. Make the “From” address, the email address you want whitelisted, the Primary E-Mail address by checking the appropriate box
7. Click “Save”
How to Whitelist An Email Address on Yahoo
To whitelist an email address with Yahoo!, you will need to set up a “filter” after first taking the following steps:
1. If you find email from the email address you want whitelisted is going to your Yahoo! bulk folder, open it and click “Not Spam”
2. Be sure that the email address you want whitelisted is not in your “Blocked Addresses” list. If the email address you want whitelisted is on your “Blocked Addresses” list, select it and click “Remove Block”
Now to create the filter:
1. Open your mail and click on “Mail Options” in the upper right hand corner
2. Select ‘Filters’ (in the bottom left corner)
3. On the Filters page, click “Add”
4. Select the “From header:” rule, and add “contains” and the email address you want whitelisted, which tells the system to put the email address you want whitelisted in your inbox and not the bulk folder.
5. Click the “Choose Folder” pull down menu and select ‘Inbox’
6. Pick the Add Filter button
How to Whitelist An Email Address on Hotmail
To whitelist an email address with Hotmail, you will need to add the email address you want whitelisted to your Hotmail Safe List. Here’s how:
1. First, if you find an email in your Hotmail junk folder that you’d rather have land in your inbox, open the email and click “Not Junk”
2. Next, check to see if the email you want whitelisted is on your Blocked Senders list. If you find the email address you want whitelisted on your Hotmail blocked senders list, select it and click on the “Remove” button.
3. Next, open your mailbox and click “Options” in the upper right hand corner
4. At the top of the page, click on the “Junk E-mail Protection” link
5. Next, click on “Safe List”, which is down near the bottom
6. Copy and paste the email address you want whitelisted where it says “Type an address or domain”
7. Click the “Add” button
How to Whitelist An Email Address on Gmail
1. First, if you find an email in your Gmail spam folder that you’d rather land in your inbox, select the email and click the “Not Spam” button
2. Next, open an email that you want whitelisted
3. Click on the little down-pointing-triangle-arrow next to “Reply”:
4. Click “Add to Contacts list”
How to Whitelist An Email Address on Microsoft Outlook
1. On the Tools menu, click Options
2. On the Preferences tab, click Junk E-mail
3. On the Safe Senders tab, click Add
4. Add the email address you want whitelisted where it says “Add address”
5. Click OK
How to Whitelist An Email Address on Thunderbird
To whitelist an email address in Thunderbird, you will need to add the email address you want whitelisted to your address book, and then set up your Thunderbird Junk Mail Controls to whitelist your address book.
1. First, if you find email from the email address you want whitelisted in your Junk folder, right-click on our email and choose “Mark as Not Junk”
2. Next, click the Address Book button
3. Highlight the Personal Address Book
4. Click on “New Card”
5. In the “Contact” tab of the new card, copy and paste the email address you want whitelisted to the email dialog box
6. Click “Ok”
7. Next, to whitelist your address book, select “Tools > Junk Mail Controls” from the drop down menu
8. Update the “White Lists” module under the “Settings” tab by selecting “Personal Address Book” from the drop down menu, and then check the box next to “Do not mark messages as junk mail”
9. Click “Ok”
How to Whitelist An Email Address on Apple Mail for OS X
1. First, if email from the email address you want whitelisted ends up in your junk folder, highlight or open it and click “Not Junk” at the top of your screen.
Then:
1. Go to Mail > Preferences from your Mail menu
2. Go to the Rules tab
3. Select Add Rule
4. Give this rule a name such as the name of the sender
5. Create a rule that says “If any of the following conditions are met: ‘From’ ‘Contains’ and then paste in “the email address you want whitelisted”
6. From the actions, select ‘Move message’ to mailbox ‘Inbox’.
7. Click “OK”
How to Whitelist An Email Address on Postini
1. Log into your Postini account
2. Look to see if any email from the email address you want whitelisted is listed in your Junk area
3. If you find email from the email address you want whitelisted in the Junk area, check the check box next to that email
4. Click the “Deliver Selected” link at the very top of the Junk screen
5. On the next screen, click the “Approve Sender” check box next to the email from the email address you want whitelisted
6. Click the “Approve Selected Senders” button
We hope that helps you whitelist an email address!
Barbie and Rob Zabel
Team G.L.O.W. Master
“Greenbacks LOVE Our Warriors!”